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Inbound Renewal Support
Remote, United States 
Job Number: 66294

Date: July 31, 2024

Call center agents that support this program will be providing customer service and inbound renewal sales support to customers via the phone.

RESPONSIBILITIES

  • Provide high end, white glove support to very large CPA firms who do personal taxes for their clients.

  • Interact with users via phone, responding to customer service questions and/or renewal questions.

  • Research, analyze, and determine an appropriate course of action for customers; recommend additional services and add-ons as applicable.

  • Be a positive representative; take a caring and empathetic approach to customer interactions.

  • Articulate how to use the software product accurately and efficiently resolve customer inquires on the first contact.

  • Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve inquires.

  • Offer analytical and organized resolutions and find a sense of enjoyment in troubleshooting, critical thinking and problem solving.

  • Secure the firm’s commitment to renew the software.

Requirements and Skills

  • High school diploma/GED

Pay Range

$14.00 Hourly

 

Pay Transparency Laws in some locations require disclosure of compensation-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, AK provides a variety of benefits to employees (varies depending on contractors) including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. Individuals placed in the position as a contractor, are still eligible for incentives and a small range of benefits. 

 

AK is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

 

We value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

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