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Customer & Product Support
Remote, United States 
Job Number: 94007

Date: April 9, 2024

Interact with customers via phone, focusing on process-related questions, data entry, and navigation.

 

RESPONSIBILITIES

• Research, analyze, and determine an appropriate course of action for customers.

• Be a positive representative; take a caring and empathetic approach to customer interactions.

• Articulate how to use the product accurately and efficiently to resolve customer inquiries on the first contact. This includes having a thorough understanding of the products and educating customers on those that best meet their needs.

• Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquiries.

• Act as a technical resource when assisting customers to resolve problems with devices and equipment.

• Outstanding problem-solving skills

• Displays patience, empathy, an ability to manage stress, the ability to work under pressure

• Skilled and efficient in writing and verbal communication

• Provides knowledgeable, friendly, and eloquent customer service

 

 

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)

• Ability to search quickly in the knowledgebase as well as public search tools (Google.com, etc.)

• High proficiency with Microsoft Office and software systems (Preferred)

 

Revenue

$14.00 hourly

Start Date

01/16/2024

Pay Transparency Laws in some locations require disclosure of compensation-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, AK provides a variety of benefits to employees (vary depending on contractors) including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. Individuals placed in the position as a contractor, are still eligible for incentives and a small range of benefits. 

 

AK is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

 

 

We value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

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