Date: October 1, 2024

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Inbound calls from existing contract holders (customers) on an item that is covered under their contract agreement to initiate a claim or follow up on an existing claim.

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RESPONSIBILITIES

• Respond to general inquiries.

• Describe the services, plans, and requirements.

• Process change of address requests.

• Accept and process requests for information materials.

• Research and resolving customer complaints. Performing callbacks as a customer resolution

• Responding to billing clarification as well as claim status questions and inquiries

• Facilitate three-way conferencing and scheduling between customers and service providers.

• Displays patience, empathy, an ability to manage stress, the ability to work under pressure

• Skilled and efficient in writing and verbal communication

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BASIC QUALIFICATIONS (EDUCATION AND EXPERIENCE)

• High School Diploma or GED

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Revenue

$10.80 Hourly

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Pay Transparency Laws in some locations require disclosure of compensation-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, AK provides a variety of benefits to employees (vary depending on contractors) including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. Individuals placed in the position as a contractor, are still eligible for incentives and a small range of benefits. 

 

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AK is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

 

 

We value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.