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Customer Support I
Remote, United States 
Job Number: 18337

Date: April 9, 2024

As a Customer Support Representative, you are responsible for engaging with customers on behalf of their company. Their duties include answering phone calls from customers for the Pledge Drive; answer questions, participate in meetings with the customer service team to discover new communication tactics and maintain expert knowledge about company products or services to best help customers.

RESPONSIBILITIES

  • Providing introductory information to new customers

  • Ensuring that customers are satisfied with products or services

  • Following up with clients or customers to check that they’re still satisfied with any purchases

  • Letting customers or clients know about additional products or services

  • Determining the quickest, most effective ways to answer a client’s or customer’s questions

  • Escalating queries and concerns

  • Troubleshooting common issues with a product or service

  • Working with a team of CSRs and other departments to find appropriate solutions

 

 

Requirements and Skills

  • Interpersonal and customer service skills

  • Analytical and problem-solving skills

  • Multitasking and organizational skills

  • Ability to answer a high volume of calls and/or emails daily

  • Ability to share work among a customer service team

  • Attentiveness and patience

  • Time-management skills

  • Ability to find the positive in any situation

  • High school diploma/GED

Pay Range

$15 - $19 hourly ($0.25 - $0.35 TPM)

Number of Openings: 

10+

 

Pay Transparency Laws in some locations require disclosure of compensation-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, AK provides a variety of benefits to employees (varies depending on contractors) including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. Individuals placed in the position as a contractor, are still eligible for incentives and a small range of benefits. 

 

AK is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

 

We value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

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