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Bilingual Customer Support-Spanish
Remote, United States 
Job Number: 00742

Date: July 18, 2024

Serve as a customer support extension in helping connect individuals with the transportation needed to fulfill their medical needs.

Please note: All systems, certifications, and documentation are in English. However, you will need to assist customers in Spanish.

RESPONSIBILITIES

  • Interact with customers and providers, answering questions related to the appointment in question.

  • Interact with a wide demographic, providing an exemplary level of customer service.

  • Fluent in English and Spanish

  • Outstanding problem-solving skills - application of soft skills

  • Displays patience, empathy, an ability to manage stress, the ability to work under pressure

  • Skilled and efficient in writing and verbal communication

  • Provides knowledgeable, friendly, and eloquent customer service

Requirements and Skills

  • High school diploma/GED

Pay Range

$14.25 Hourly

 

Pay Transparency Laws in some locations require disclosure of compensation-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, AK provides a variety of benefits to employees (varies depending on contractors) including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. Individuals placed in the position as a contractor, are still eligible for incentives and a small range of benefits. 

 

AK is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

 

We value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

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